Positionsbezeichnung
Support Specialist (m/f)
Beschäftigungsart
Vollzeit
Vertragsart
Festanstellung
Branche
IT
Einsatzland
Japan
Einsatzort
Tokyo
Aufgaben
To support our customers in Japan, we are currently looking for a fulltime Support Specialist (m/f),
based in Tokyo, but for the training period for 3-6 months in the headquarter Reutlingen

Your tasks:
• You are a capable contact person for customer support topics related to products of our company in the field of Environmental and Sustainability Management
• You are taking ownership of customer’s issues: you gather information, analyse the problem and determine resolutions autonomously
• You process complex support cases in close collaboration with the software development department and provide feedback from the customer
• You provide pre-sales support and give webinar as well as training sessions about our products and their core functionalities
Anforderungen
• You have initial work experience in the following areas:
- Oracle Data base
- Windows/Linux
- XML
- Javascript, HTML, CSS
• You have a strong interest in customer service and excellent user experience
• Ideally, you possess experience in Software Development with Java, PL/SQL
• You are familiar with basic software applications
• You are a native speaker of Japanese (or business fluent), you have excellent English and/or German skills
• You have a rapid perception as well as excellent problem-solving skills
• You are a strong communicator, very customer- and solution oriented and able to explain complex software topics to users in a comprehensible manner
• You are a team player, but you can work independently as well with limited supervision
• You are excited by the idea of doing something meaningful and contributing to a sustainable world
Sonstiges
• Working in an international team of highly motivated support specialists
• Great work environment in an established and successful software enterprise
• A long-term career perspective with the leading provider of product conformity and compliance solutions
• Exciting challenges and great projects for top clients all over the world
• The chance to play an active role in building sustainable software solutions
Jobnummer
jo-2518
Firma
iPoint-systems gmbh
Ansprechpartner
Biberger, Christina
E-Mail
Datum: 12.09.2018